Warranty claims
When something breaks, the paperwork is already there.
Finny keeps the receipt, purchase date, retailer, and deadline together. Pro can turn those details into a claim draft that you review and send yourself.
How does Finny help with a claim?
Finny helps prepare a claim; it does not make a legal decision. Choose a saved purchase, add a description of the fault, and let Pro prepare a letter draft. You then review the recipient, facts, requested remedy, and deadline before sending it through your own channel.
Less searching, more precise writing
A useful claim is specific. Saved purchase details reduce the search, but they do not replace your description of the fault.
Reuse purchase details
The product, retailer, date, and price come from the receipt record you already reviewed.
Describe the fault clearly
The draft helps organize the problem, timing, and remedy you want.
Stay in control
Finny does not send anything automatically. You review and decide what goes to whom.
How to prepare a claim
Use the draft as a starting point and consult official consumer guidance or legal advice when necessary.
- 01
Choose the saved purchase
Open the record containing the receipt, retailer, purchase date, and deadline.
- 02
Add the fault and desired outcome
Describe what does not work and the remedy you are requesting.
- 03
Review and send the draft
Check the facts, recipient, and deadlines, then send it through your own channel.
Finny does not provide legal advice
The claim draft is a writing aid. It does not guarantee a claim, send anything automatically, or replace an individual legal assessment.
Claim draft questions
Does Finny send the claim automatically?
No. Pro prepares a draft. You review, edit, and send it yourself.
Which details can the draft reuse?
It can use saved product, retailer, purchase, and receipt details. You add the description of the fault.
Do I need the original receipt?
Proof of purchase is generally useful. The evidence required in a specific case depends on the purchase and claim.
Is the feature included in Free?
Claim-letter drafting is a Pro feature.
Official guidance
- Your Europe: Guarantees and returns
Official EU guidance on legal guarantees and consumer rights.